Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
We are very glad to tell you that our delivery and logistics fees are free
How long will delivery take?
It will take about one to two weeks for the goods to be safely delivered to you.
How long do I have to return an order?
You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have. You might be able to return your item to a shop in person, even if you ordered it online.
Payment Information
How can I return an item?
- Read the store's return policy.
- Keep the original packaging.
- Take photos of any damage or defects.
- Start the return process ASAP.
Will I receive the same product that I see in the picture?
Yes, you can expect to receive a product that closely matches the one shown in the picture. However, please keep in mind that due to the handmade nature of our products, there may be slight variations in design and color. We strive to ensure that you receive a beautiful and high-quality piece that meets your expectations.
Will you restock items indicated as “out of stock?”
If the item is temporarily out of stock, retailers may restock it soon. Many online stores will offer an option to sign up for restock alerts or email notifications when the product becomes available again.
What type of charging cable do you support?
We support USB-C to USB-C fast-charging cables designed for high power output. They work with most USB-C devices, including smartphones, tablets, laptops, gaming devices, and cameras.